We are a care provider who really does care. As soon as your loved one becomes a Blue Arrow Care client, they become part of the Blue Arrow family.
Our 15-strong team of carers offer Domiciliary care services in the Kingston and Richmond boroughs, with our head office in the heart of Kingston upon Thames.
All of the Blue Arrow Care team deliver care services, including the directors, and our sole aim is to ensure we make a positive difference to peoples’ lives.
Inspired by the incredible care given to their grandmother/mother, Blue Arrow Care was founded by mum and daughter Alex and Lucy in 2016, shortly after opening Blue Arrow underwent its first inspection, this is one of the most nerve-wracking experiences a care agency can go through. Following an anxious wait Lucy received the news that not only had they secured an overall rating of ‘Good” they had also secured “Outstanding” in 1 area, this is an almost unheard-of result for such a new agency. This shows the outstanding commitment and work that has gone into creating a personalised and responsive service to our clients.
With Huntingdon’s disease making every day activities a struggle for Grandma Susan, Lucy experienced the amazing care both her mum and home carers provided. Inspired to become a carer herself, Lucy went straight from school into full-time employment in the care sector, and several years later decided to take the plunge and launch her own care business with her mother Alexandra.
The core ethos of our founders was – and still is - to provide a compassionate care service that anyone would feel comfortable entrusting to care for their loved one, a service that will go that extra mile to be helpful, always ensuring kindness is at the forefront of what we do & ensure we have a strong team of carers who share the same passion, compassion and caring nature that we have & expect to be delivered every single day.
It is with Grandma Susan in her heart that Lucy continues to run Blue Arrow Care, along with her wife and fellow director Phaedra Towler. Lucy and Phaedra pride themselves on running a kind, caring agency that is small enough to offer the personal touch, but large enough to provide flexibility and always deliver the right care, at the right time Blue Arrow Care strives to be an agency that stands out for all the right reasons and our Free Companionship Service and Free Social Events are just some of the additional ways we try to go above & beyond with our clients. Tackling isolation and loneliness is a passion we all as a team carry in our hearts. Please do take a look at our “companionship page” for more information on this.
Thank you for visiting Blue Arrow Care’s website; we welcome any questions you may have and look forward to exploring how we can best support you or your family.
We are looking for someone who finds enjoyment and fulfilment in helping to make a real difference to the lives of others.
Read about the experiences some of our clients have had with our care services.
“I have been through the care system for more than four years and this agency has offered me a service that is above expectations and is excellent. I have always invisiged such service but has only been realised at this point in my life when I’ve been at my lowest and needed more than just someone to care. They listen, always want to know what I want and strive to meet my needs and expectations at all times. I would never have imagined this to be so. My deepest gratitude and thanks will be towards them especially the managing directors. They come highly recommend in supporting people in similar situations to me. They have a calming influence given the stress I’ve been through this has been amazing.”
The services provided for my husband have been excellent. We are very pleased with his level of care and appreciate the professionalism of everyone at Blue Arrow Care Ltd
Blue Arrow provided the most outstanding service in supporting my father-in-law and me for a two week period. Your genuine care, professionalism, proactivity and reliability were a real lifesaver in what were potentially quite difficult circumstances. You were attentive, supportive, friendly and flexible to our ever-changing needs. Having phoned a few different agencies to find some support, you were the most professional and helpful on the phone and your positive attitude remained a constant in the time you were with us. I'm so glad we engaged with this small, family run business rather than a huge corporation who treat the elderly like numbers. We will miss our visits from you and our dog is very sad too. If I could give you 40 out of 10 on this website, then I would because you went above and beyond. I would have no hesitation in recommending your services to others. Hope to see you around the Kingston area again soon.
We have not used these guys long as we were allocated a larger firm from the hospital. I wished we had changed sooner and I really think Blue Arrow Care Ltd should be high on the supplier list of carer agencies, they really do care about the patient and their families.
It was a huge relief to find such a professional and caring organisation to look after my mother following a number of very bad experiences with other “carers”. Not only are the people at Blue Arrow very knowledgeable about the elderly, their difficulties and how to manage them, but they are warm and friendly people who go the extra mile to ensure the best possible experience with them - for both the client and their relatives. They are extremely efficient at their job and have kept me regularly in touch with important issues they come across and even remembered to mark my mother’s 93rd birthday with some flowers. At last, I have confidence that my mother is experiencing proper care. I previously worked as a social worker with the elderly for many years, which meant liaising with carers a lot, so have a lot of experience of this area of work. I am happy to say that Blue Arrow is the very best care agency I have come across and feel very fortunate to have done so.